ACCREDITED SKILLS PROGRAMMES
Module 1 - Document Management and Record-keeping.
NQF Level 5, Notional hours 150, Credit(s) 15
Purpose: The focus in this module is – Build an understanding of the outline process for document management and record keeping in accordance with organisational policy and procedures and other related legislative and business system requirements.
This procedure describes: document origination, document review and update of documents (where necessary), the identification of documents to ensure the most current versions are legible and available at points of use. This also includes the creation, administering and maintaining of filing systems and document storage, archiving and eventual disposal.
- KT01: Origination of documents (10%)
- KT02: Creation of a filing system (15%)
- KT03: Distribution of documents (15%)
- KT04: Filing categories (15%)
- KT05: Storage of documentation (15%)
- KT06: Archiving of documents (15%)
- KT07: Disposal of outdated documentation (15%)
Module 2 - Computerised Information Processing
NQF Level 5, Notional hours 250, Credit(s) 25
Purpose: The focus in this module is – build an understanding of how to create, design and produce organisational documents using complex technical features.
The learning will enable learners to demonstrate an understanding of and to manage, to ensure consistent standards of document design within an organisation are met.
- KT01: Concise communication documents (10%)
- KT02: Meeting documents (10%)
- KT03: Display documents (10%)
- KT04: Function documents (10%)
- KT05: Presentation documents (10%)
- KT06: Marketing documentation (10%)
- KT07: Report documents (10%)
- KT08: Financial documents (10%)
- KT09: Research document (10%)
- KT10: Formatting large documents (10%)
Module 3 - Resource and Procurement Management
NQF Level 5, Notional hours 50, Credit(s) 5
Purpose: The focus in this module is – build an understanding of how to obtain or procure goods and services efficiently and effectively and allocate the units resources when and where they are needed.
The process includes preparation and processing of a requisitions, submission documents and quotations of suppliers on the database according to specifications given in the request.
- KT01: Principles of financial and supply chain management (20%)
- KT02: Budgeting and expenditure (20%)
- KT03: Procurement (20%)
- KT04: Asset management and stocktaking (20%)
- KT05: Disposal management (20%)
Module 4 - Introduction to social media and digital platforms.
The learner will gain the necessary skills to understand the impact of social media and etiquette when utilizing the tools to enhance the image and the business of the organisation.
- KT01: Introduction to the different social media and digital literature platforms (50%)
- KT02: Social media as a communication tool (50%)
Module 5 - Office Protocol, Etiquette and Manner
NQF Level 4, Notional hours 100, Credit(s) 10
Purpose: The focus in this module is – build an understanding of international protocol requirements; develop an appreciation for professional etiquette and diplomacy; cultural diversity, multicultural communication.
Understand the principles of a professional image and grooming to promote the image of the organisation.
- KT01: International protocol (25%)
- KT02: Cultural diversity (25%)
- KT03: Multi-cultural communication (25%)
- KT04: Grooming and deportment (25%)
Module 6 - Business Communication and Customer Services
NQF Level 5, Notional hours 80, Credit(s) 8
Purpose: The focus in this module is – build an understanding of the application of business communication principles through creation of effective business documents and oral presentations.
On completion of this module learners will have the ability manage diverse relationships through positive communication skills.
- KT01: Concise business communication media (13%)
- KT02: Organisational communication (13%)
- KT03: Multi-cultural communication (13%)
- KT04: Oral communication and listening skills (13%)
- KT05: Conflict and stress (13%)
- KT06: Problem solving and decision making (13%)
- KT07: Business letters (13%)
- KT08: Report writing (9%)
Module 7 - Ready for work standards
NQF Level 4, Notional hours 50, Credit(s) 5
Purpose: The focus in this module is – build an understanding of the overview of the soft skills needed to be an effective member of an organisation through self- management skills.
On completion of this module, learners will be able to identify explain and adhere to the ethical principles and to conduct themselves with the professional standards applicable in the organisation.
- KT01: Rules of professional conduct and ethics (20%)
- KT02: Interpersonal management (20%)
- KT03: Work-readiness (full office orientation, office etiquette, dress code) (40%)
- KT04: Legislation governing employment (20%)
Module 8 - Basic Business Calculations
NQF Level 4, Notional hours 50, Credit(s) 5
Purpose: The focus in this module is – build an understanding of the skills and knowledge required to use a range of common calculation methods and techniques for conducting routine financial calculations and transactions.
It applies to individuals who use literacy and numeracy skills to perform common computational tasks as part of an operational job role.
- KT01: Perform financial calculations (20%)
- KT02: Select appropriate methods and carry out financial calculations (20%)
- KT03: Check calculations and record outcomes (20%)
- KT04: Prepare and process banking and petty cash documents (20%)
- KT05: Prepare and process invoices for payment to creditors and for debtors (20%)
Module 9 - Understand End User Computing
NQF Level 3, Notional hours 60, Credit(s) 6
Associated Occupation: Office Administrator
Purpose: The focus in this module is – build an understanding of end use computing. Intended to empower learners to acquire the knowledge required to operate confidently in the basic skill of creating Word documents, spreadsheets, and presentations. They will also be able to create, send and receive e-mails in the course of their work.
The learner will also be able to use the internet to source reliable data in a safe and secure manner for work purposes.
- KT01: Understand keyboard functions (5%)
- KT02: Create, edit and format word documents (20%)
- KT03: Understand and use presentation software (20%)
- KT04: Understand and apply Graphic User Interface (GUI) based spreadsheet application skills (20%)
- KT05: Create, send and receive e-mail messages (20%)
- KT06: Demonstrate ability to use the World Wide Web (10%)
- KT07: Safety and security of Information and Communications Technology (ICT) (5%)
Module 10 - Business Documentation and Design
NQF Level 4, Notional hours 100, Credit(s) 10
Purpose: The focus in this module is – build an understanding of how to develop the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.
It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.
- KT01: Establishing documentation standards (20%)
- KT02: Managing template design and development (20%)
- KT03: Developing standardised text for documents (20%)
- KT04: Developing and implementing strategies to ensure the use of standard documentation (20%)
- KT05: Develop and implement strategies for maintenance and continuous improvement of standard documentation (20%)
Module 11- Admin’s guide to planning a meeting
NQF Level 4, Notional hours 100, Credit(s) 10
Purpose: The focus in this module is – build an understanding of how to coordinate meetings and do pre and post arrangements for meetings, as well as the documentation supporting and accompanying meetings.
Qualifying learners will demonstrate an understanding of arranging venues and catering for meetings, making minor travel and accommodation arrangements and compile meeting packs for delegates.
- KT01: Overview of meetings (20%)
- KT02: PRE: Meeting logistics and procurement (20%)
- KT03: DURING: Procedures of a meeting (20%)
- KT04: How to write the minutes (20%)
- KT05: POST meeting activities (20%)
Module 12- Introduction to Project Management
NQF Level 4, Notional hours 20, Credit(s) 2
Purpose: The focus in this module is – build an understanding of the key elements of the project management life cycle.
Planning and scheduling, communication, teamwork, resource management, project risk management and project reviews.
- KT01: Project management and the operating environment (10%)
- KT02: Project Life cycle (10%)
- KT03: Management structures by which projects operate (10%)
- KT04: Project management planning (10%)
- KT05: Scope management (10%)
- KT06: Scheduling and resource management (10%)
- KT07: Risk management and issue management (10%)
- KT08: Project quality management (10%)
- KT09: Communication (10%)
- KT10: Leadership and teamwork (10%)
NON-ACCREDITED SKILLS PROGRAMMES
Mod 1 – Introduction to Management
This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by persons in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles, and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.
Learning Unit 252044
Purpose of the learning unit:
Demonstrate knowledge and understanding of the concepts and components of knowledge management. Analyse a unit according to the entity’s knowledge management policies and procedures. Develop a knowledge management implementation plan for a unit.
Learning Unit 15224
Purpose of the learning unit:
Recognising team member performance. Encouraging participation in decision-making. Delegating tasks. Reviewing decisions and the progress with delegated tasks.
Learning Unit 120300
Purpose of the learning unit:
It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one’s job.
Learning Unit 252020
Purpose of the learning unit:
The features of an environment conducive to innovation include openness, creative thinking, questioning, encouragement of risk-taking, rewards for innovation, as well as a culture of enquiry, challenging the status quo and learning from mistakes.
Learning Unit 252043
Purpose of the learning unit:
Demonstrating knowledge and understanding of diversity in the workplace. Demonstrating understanding of the reality of diversity and its value in a unit. Managing team members taking into account similarities and differences.
Mod 2 – People Management
This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by persons in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles, and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.
Learning Unit 252031
Purpose of the learning unit:
Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations. Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
Learning Unit 252042
Purpose of the learning unit:
Demonstrating understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives. Applying the concept of corporate ethics to a unit. Analysing the unit in relation to the principles of corporate ethics.
Learning Unit 252037
Purpose of the learning unit:
Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities. Applying the theory of teams to team dynamics. Explaining the process of building teams.
Learning Unit 12433
Purpose of the learning unit:
Qualifying learners can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.
Learning Unit 252041
Purpose of the learning unit:
Investigate and analyse the status of the learning culture within the organisation. Develop strategies for the promotion of a learning culture within the organisation. Implement strategies to promote a learning culture.
Mod 3 - Operations Management
The primary purpose of this qualification is to provide knowledge and skills qualifying persons with the ability to understand the principles involved in managing the production and operations of a business effectively.
Learning Unit 12140
Purpose of the learning unit:
For persons who recruit and select people for defined positions within an organisation or the personnel recruitment industry.
Learning Unit 252022
Purpose of the learning unit:
Intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
Learning Unit 252029
Purpose of the learning unit:
Analysing education, training, and development needs of members of a unit. Recording the results of the training needs analysis. Compiling a people development plan for a work unit. Managing the implementation of a people development plan for a unit.
Learning Unit 252034
Purpose of the learning unit:
Formulating performance standards for team members in a unit. Establishing systems for monitoring performance of team members. Preparing for a performance review of a team member. Conducting performance review interview.
Learning Unit 252032
Purpose of the learning unit:
A systematic process is followed to develop goals, objectives and performance standards that are clear, concise, measurable, and achievable.
Mod 4 - Financial Management
This qualification is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
Learning Unit 252040
Purpose of the learning unit:
Demonstrating an understanding of the key concepts of managerial finance. Interpreting financial statements. Drafting financial forecasts. Drafting budgets according to operational plans of the unit.
Learning Unit 252036
Purpose of the learning unit:
Appropriate methods are selected for collecting, recording, and organising financial and/or economic data.
Learning Unit 252025
Purpose of the learning unit:
Demonstrating an understanding of business processes and potential risks to a unit. Identifying potential risks and assessing the impact thereof in a unit.
Learning Unit 252026
Purpose of the learning unit:
Applying critical and analytical skills to analyse an issue or problem. Engage with stakeholders in analysing the issue/problem and developing solutions. Selecting feasible solutions through a systems approach. Formulating and communicating the decision.
Learning Unit 252027
Purpose of the learning unit:
Liaise and network with internal and external stakeholders.
Mod 5 - Change Management
A person credited with this skills programme can demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa
Learning Unit 15214
Purpose of the learning unit:
Recognising areas in need of change. Making recommendations for change. Implementing change.
Learning Unit 114226
Purpose of the learning unit:
Can identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.
Learning Unit 117853
Purpose of the learning unit:
Prepare for negotiations; conduct negotiations; conclude negotiations; and evaluate negotiations.
Learning Unit 252021
Purpose of the learning unit:
Demonstrating knowledge of and insight into the need for change within the context of environment change. Analysing an area requiring a change process. Selecting a model for implementing a change management process. Formulating recommendations on implementing the change process.
Learning Unit 252035
Purpose of the learning unit:
Selecting a first-line manager for a specific position. Planning the coaching process of a first-line manager and coaching selected first-line manager. Monitoring and measuring the results of coaching sessions.
Overview
NQF Level 4, Notional hours 50, Credit(s) 5
Purpose: The focus in this module is – build an understanding of how to access, scan and evaluate the multilingual and multi-literacy online environments to utilize digital technology to facilitate sharing and networking with internal and external stakeholders.