Knowledge Management Principals
Demonstrate knowledge and understanding of the concepts and components of knowledge management. Analyse a unit according to the entity’s knowledge management policies and procedures. Develop a knowledge management implementation plan for a unit.Team participation in decision making
Recognising team member performance. Encouraging participation in decision-making. Delegating tasks. Reviewing decisions and the progress with delegated tasks.Leadership analyses and theories
It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one’s job.Building a thriving culture of innovation
The features of an environment conducive to innovation include openness, creative thinking, questioning, encouragement of risk-taking, rewards for innovation, as well as a culture of enquiry, challenging the status quo and learning from mistakes.Manage diversity adding value
Demonstrating knowledge and understanding of diversity in the workplace. Demonstrating understanding of the reality of diversity and its value in a unit. Managing team members taking into account similarities and differences.Ethic principles to improve company culture
Demonstrating understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives. Applying the concept of corporate ethics to a unit. Analysing the unit in relation to the principles of corporate ethics.Building a winning team, goals, and objectives
Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities. Applying the theory of teams to team dynamics. Explaining the process of building teams.Effective communication techniques
Qualifying learners can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.Indorse a learning culture
Investigate and analyse the status of the learning culture within the organisation. Develop strategies for the promotion of a learning culture within the organisation. Implement strategies to promote a learning culture.Recruitment resourcing strategy
Is intended for people who recruit and select people for defined positions within an organisation or the personnel recruitment industry.Project planning development to evaluation
Is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.Talent management and people development
Analysing education, training and development needs of members of a unit. Recording the results of the training needs analysis. Compiling a people development plan for a work unit. Managing the implementation of a people development plan for a unit.Team Performance monitor and appraise
Formulating performance standards for team members in a unit. Establishing systems for monitoring performance of team members. Preparing for a performance review of a team member. Conducting performance review interview.Operational Planning
A systematic process is followed to develop goals, objectives and performance standards that are clear, concise, measurable and achievable.Unit Finance Management
Demonstrating an understanding of the key concepts of managerial finance. Interpreting financial statements. Drafting financial forecasts. Drafting budgets according to operational plans of the unit.Mathematical analysis to economics and finance
Appropriate methods are selected for collecting, recording and organising financial and/economic data.Effective Risk Management
Demonstrating an understanding of business processes and potential risks to a unit. Identifying potential risks and assessing the impact thereof in a unit.Systematic approach to feasible decisions
Applying critical and analytical skills to analyse an issue or problem. Engage with stakeholders in analysing the issue/problem and developing solutions. Selecting feasible solutions through a systems approach. Formulating and communicating the decision.Maintain workplace relationships
Liaise and network with internal and external stakeholders.Change management building blocks
- Recognising areas in need of change.
- Making recommendations for change.
- Implementing change.
Conflict negotiations
- Prepare for negotiations;
- Conduct negotiations;
- Conclude negotiations; and
- Evaluate negotiations.
Effective Change Management Process
Demonstrating knowledge of and insight into the need for change within the context of environment change. Analysing an area requiring a change process. Selecting a model for implementing a change management process. Formulating recommendations on implementing the change process.Select and develop first line leaders
- This workshop is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
- Selecting a first-line manager for a specific position.
- Planning the coaching process of a first-line manager.
- Coaching selected first-line manager.
- Monitoring and measuring the results of coaching sessions.